Do I need to show my Supercard as well as my Supervoucher at the venues?
Your Superpowers are unique to you and with so many impersonators, we always advise our Supercard members to keep their Supercard with them, as proof of membership.
I have lost my Supercard, how can I get a new one?
We recommend that you keep your Supercard safe but in the event it gets lost, we will replace it for free, after which, should you lose it again we may need to make a small charge. To get your replacement card please call our Concierge Team on 0330 124 1223. And remember your Supercard is also on the Super app.
I can’t log into my account
Occasionally, we need to make updates to our treats for you, which we will try to do as quickly as possible. At these times we will post a message on screen to let you know when you will be able to access your superpowers. However if there is not a message, you’ve checked all your connections and the problem persists, please call our Concierge Team on 0330 124 1223.
I forgot my password how do I reset it?
With so many memories, it’s no wonder we sometimes forget a little thing like a password. You have the power to restore it by clicking on the “forgot password” button and following the steps.
How do I amend my details?
Need to update something? When you have logged into your account, you can make changes from your dashboard. Just click on the relevant section and don’t forget to save your changes. We may send you an email just to confirm we have the right details.
My voucher did not download how can I get my voucher?
Don’t worry, we store copies of your vouchers in your account and we send you a copy via email. Why not download our app and then you can store virtually and never miss an event.
I lost my voucher can I reprint?
Something went wrong? – It happens – if you download our Supercard app, you can view you voucher, we have also sent a copy to your email address.
Can I reuse my voucher?
All our vouchers are valid for a limited time, must be accompanied by your Supercard and one use only. Full details are shown on each Supercard reward.